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help for the holidays
The Holidays Can Be Hard - when little things feel big
In the grey and grinding months after our daughter, Mercy Joan, died, my mother gave me a set of seven ceramic birds. “A reminder that you will always be a family of seven.” I displayed them on our mantle…poignant, a little cheesy, and unfortunately vulnerable to the daily antics of Magnus.
Empathy In The News
Empathy for Trying Times: A Midyear Report
how to care
How an Anonymous GI Saved my German Grandmother - An Empathy Story
how to care
What my dying dog taught me
how to care
Self Loathing Sally and Avoidant Andy
Recent Posts
How To Talk About Hard Things: Suicide & Your Workplace
September is National Suicide Prevention Month and this week's newsletter has some guidance on language, helpful podcasts, and some of my favorite thought-leaders on the topic of suicide and the workplace.
Fix-It Frank Makes Things Worse
This urge to fix situations is, in the language of empathy avatars, encapsulated by Fix-It Frank (or Francine). And it is so easy to let this fix-it mentality drive us, especially at work.
A lot of you are hired (and promoted) because you are good at solving problems. But your friends/family/direct reports don't want to be treated like problems that need solving!
She dies all over again - Marking the anniversary of a loss
Grief is love expressing itself over time...and anniversaries can feel particularly poignant.
When the wheels fell off - literally Lessons in limits
There is goodness in rest. Consider this week's newsletter an invitation - if your life demands and mental load resemble that woefully overloaded trailer, take a moment to consider - what can I unload?
Never waste a good crisis - Crowdstrike chaos
These are the moments you train for - you can't, ultimately, prevent the chaos. But you can hope/train/equip your employees to respond with care when it matters most.
Disruptive life events are opportunities to create unforgettable moments of connection and care.
Schadenfreude - I want to see them fail!
As it all reaches a boiling point, take a moment to pause – who are the people or groups that you feel like it is OK to “other” – who are the people that you harbor a quiet (or not so quiet) schadenfreude towards?
This question (and its answer) has roots in the moral universe. So, as you ponder it, the answer will probably bring you back to your foundational moral beliefs.
What My Dying Dog Taught Me
In his final days, Tozer taught me to interrogate the stories I make up in my mind, to practice greater curiosity, to lean in (when the behavior seems odd/out of character) and ask, "what else *might* be going on here?"
Did you say "thank you"? Gratitude is a game-changer.
"We create suffering for ourselves. Instead of looking at your loved one, your child, and focusing on all of the things that are wrong with them, what if you looked at the things you are grateful for?"
"Nobody likes a whiner!" - Formative messages will shape your empathy
Take a moment to reflect – what is a message from your childhood that shaped who you are now?
Do you have it in mind, the way it made you feel at the time?
Now ask, is this message still serving/helping me? What else could be true?
What doesn't kill you...almost did!
What doesn't kill you...almost did!
How to stop promising positive outcomes and become really helpful
How To Be Helpful: Empathy Leave
Loss and disruption don't fit into tidy categories. How can you structure your policies to make space for the messy, unexpected nature of loss?
How To Be Helpful: Telling the Team (or not)
When people are living through disruptive life events, there are all kinds of ways to deal with the stress and strain.
One person might welcome gestures of support as they take their child for leukemia treatments while another might value anonymity as they muddle through a messy divorce.
Check out the Handle w/ Care podcast
LISTEN TO THE PODCAST
Guests share about living (and leading) through the hard times. You get a behind the scenes look at the good, the bad, and the ugly. Each episode ends with actionable tips to make you a better manager, coworker, or friend.
featured episodes
S1, EP36
How can I honor her? Jason Seiden on life and meaning after his daughter’s suicide
S1, EP8
Divorce, depression, and alcohol: an interview with David Mills
S1, EP5
My husband had a brain injury: the challenge of long-term disability. An interview with Bess Malek-Maiorano
S1, EP1
My Wife Had Cancer: An Interview With Brad Grammar
S1, EP33
My partner is dead: drunk driving and sudden death. An interview with Barry Hoyer
S2, EP2
We Are Humans First: Empathy and International Teams - an interview with Jorge Vargas
Take the Quiz
Which Empathy Avatar Are You?
Every leader has one. Each comes with superpowers (and pitfalls). Meet yours today. Estimated time ~ 5 minutes.
Free Guide:
How to Help During Hard Times
Life is hard and complex, but caring for your people doesn’t have to be. This free guide offers a clear, easy-to-implement checklist for how to care for your team during disruptive life events.
From the first day, week, and month after disruption, this guide helps you show up with consistent meaningful words and actions while maintaining business priorities. Enter your info below and we’ll send you your free guide and put empathy to work.