Trainings that create cultures of Care

Workshops, an online course, and live events —whatever the format, we've got you covered.

In Person + Virtual

Trainings and Workshops

You might benefit from a workshop format if your goal is to…

  • Provide a highly interactive experience for your audience

  • Take a deep dive into content + your current growth opportunities

  • Anywhere from 90-minutes to a full day of training

    • Alignment call with Liesel before the event to talk about your goals

    • Pre and post-session attendee surveys to tailor content to your audience

    • Session length can vary from 90 minutes to a full day

    • Unlimited number of attendees

    • Post-session, continued learning call within 30 days of the event

    Any keynote can be combined and/or expanded into a workshop format.

    Workshops are engaging, actionable, and help your team to keep leveling up their human-centric skills.  And I won’t leave you unsupported - each session comes with a worksheet plus a follow-up consultation in order to increase impact beyond our time in a conference room.

Trainings to Meet Your Team's Needs

  • Empathy Creates Unforgettable Customer Experiences

    Equipping sales and customer-service pros for focused, empathetic engagement.

  • The Future is Human:  How AI And Empathy Will Shape The Future of Work

    How to cultivate the human skills that clients and co-workers will demand/be willing to pay a price premium for

  • Making Meaning After Loss

    Actionable tips to integrate loss (instead of just getting over it) and overcoming common misconceptions about grief

  • The World is a Mess. Be Kind Anyways.

    The world is chaotic, noisy, and uncertain.  But your kindness still matters - perhaps more than ever.

  • How to Maximize Complex Conversations

    Equips participants to successfully navigate hard conversations on access, performance, and bias with conviction, empathy and courtesy 

  • We All Fall Down:  How to Cultivate Fortitude

    Fortitude is not just a personal capacity; it emerges from healthy communities

Book a Workshop With Liesel

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Online Course

Flexible learning that fits your schedule

Empathy@Work Accelerator

Watch Online Learning For Empathy@Work

Leading with empathy is a critical business skill that impacts both your people and your bottom line. It doesn’t always come naturally. The good news is - it can be learned!  Our innovative, skills-based approach to workplace empathy has helped thousands of people to show up with care, accountability, and support when it matters most.

The Empathy@Work Online Accelerator includes:

  • 30 actionable, engaging lessons (2-5 minutes each)

  • Tactics, procedures and best practices for empathetic leadership

  • Downloadable templates, convenient checklists, and oodles of tools

  • Accessible pricing and available team discounts

Live Events

Empathy@Work is our marquee, in-person training event.

Watch Why Should I Attend Empathy@Work?

Workplaces are stretched—burnout, constant change, and frayed trust are everywhere. Empathy@Work gives leaders and teams practical tools to handle disruption and build stronger connections. Attending with your team gives a shared language as well as strategies you can put into action right away—boosting trust, collaboration, and performance.

Or come on your own to join a community of best-in-class leaders, managers and teams to develop empathetic leadership skills, share best practices and learn how to co-create workplaces where people want to show up and do their best work.

Stay tuned for the date/location of our 2026 Empathy@Work event.

Want to bring the Empathy@Work, all-day intensive to your next corporate meeting? We deliver this event to corporate clients.

RAVE REVIEWS

  • "This program offers easy to understand concepts to sometimes difficult to grasp practices. But it helps bring the day to day struggles and emotions we face both personally and professionally into understandable and practical applications in order to help improve our effectiveness in communication."

    Anonymous, Workshop Attendee

  • "It is an engaging workshop, especially for people managers to sharpen empathy skills."

    Anonymous, Workshop Attendee

  • "Liesel is incredible at speaking. You will feel safe. You will have actionable tips to take away."

    Anonymous, Workshop Attendee

  • "If you really care about your business and bottom line, you should be here."

    Anonymous, Workshop Attendee

  • "This should be taken by all employees. Our world needs more empathy."

    Anonymous, Workshop Attendee

about liesel

Liesel Mertes is an acclaimed workplace empathy expert. After experiencing her own loss, Liesel emerged with a deep understanding of what employees need to feel supported at work after a disruptive life event. As the Founder of Handle With Care, Liesel works with groups who want to boost employee satisfaction as well as attract and retain better talent.

Liesel engages with organizations around the globe, where her programs have been utilized by tech companies, government agencies and RV manufacturers (just to name a few). Her favorite clients are those who understand and know the value of supporting their employees with empathy and compassion.

Liesel’s expertise is broad – death and loss, diagnosis, relationship changes and life’s inevitable curveballs – and no disruption is considered less significant. On these topics, Liesel is a dedicated speaker, writer, workplace consultant and host of the Handle With Care podcast.

A calming presence in stressful situations, Liesel provides tools for organizations to help their employees survive, stabilize and thrive in the aftermath of adversity.