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Help for the Holidays
Empathy in the news
Empathy in the wild
How to care

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Liesel Mertes helping leaders handle disruption
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help for the holidays

The Holidays Can Be Hard - when little things feel big

In the grey and grinding months after our daughter, Mercy Joan, died, my mother gave me a set of seven ceramic birds.  “A reminder that you will always be a family of seven.”  I displayed them on our mantle…poignant, a little cheesy, and unfortunately vulnerable to the daily antics of Magnus.

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Empathy In The News

Empathy for Trying Times:  A Midyear Report


how to care

How an Anonymous GI Saved my German Grandmother - An Empathy Story


how to care

What my dying dog taught me


how to care

Self Loathing Sally and Avoidant Andy


Recent Posts

Stacy Kult Stacy Kult

Not to be a bummer, but October is the month where we remember dead babies

As many as 1 of every 4 women experience a miscarriage or infant loss - which means it is already affecting your workplace. 
 
“It felt like a silent scream.  I was just screaming and screaming on the inside but no one could see me or hear me.”  - a working mother told me, just a few weeks after her miscarriage

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How to Care Liesel Mertes How to Care Liesel Mertes

Good gossip

Recommend people generously, speak about their strengths.  Go onto their LinkedIn page and leave a glowing recommendation.  Mention them in a room full of opportunities.

Tearing ideas and people down is cheap and easy work. Be a builder.

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How to Care Liesel Mertes How to Care Liesel Mertes

These are a few of my favorite things

When the news cycle feels heavy,

When the loudest voices are angry and full of blame,

It can feel hard/lonely/overwhelming to care for yourself, let alone to care for others.

You can lose energy and lose hope.

But the world needs us - it needs men and women who are commited to empathy and to care and to making our small areas of influence places where people thrive.

So, this week, I am highlighting a few of my current favorite things to give you a bit of a boost.

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Empathy In The News Liesel Mertes Empathy In The News Liesel Mertes

When a shooter comes to school

When the news is bad and I feel small, I feel myself tipping into despair:  the problem is too big and that the people with the power can't or won't do what matters.

But the truth is that no small goodness is insignificant.  And despair robs the world of the incremental grace that I can offer.

I'd rather write about the helpers.  I'm reminded of a quote from my favorite neighbor-and-sage, Mr. Rogers:

If you look for the helpers, you will know there is hope.

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Empathy in the Wild Liesel Mertes Empathy in the Wild Liesel Mertes

Most of you will not do great things

There are problems that are way beyond my pay grade (and yours) - I will probably not do some big, epic thing in the world that will suddenly snap all that is broken back into focus.

But I can do a good work, right where I am planted, caring for my family and coworkers, reaching out when it matters, giving my money to meaningful causes, delighting in beauty and practicing gratitude.  I can do a good work of willing the good for everyone that I encounter.

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How to Care Liesel Mertes How to Care Liesel Mertes

You're not sad... And other, unhelpful things we say

What research, best practices, and personal experience show, again and again, is that one of the best ways to get a person regulated/back to a stable place is not by telling them that they aren't sad or admonishing them to just get over their feelings.

Acknowledgment is powerful.  People want to feel seen and heard.  When our emotions are witnessed, it helps us to move to a different state in freedom instead of pushing down our feelings, pretending that they aren't there, or hiding from a place of shame.

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Empathy In The News Liesel Mertes Empathy In The News Liesel Mertes

Called out by Coldplay - how we tolerate bad behavior at work

If you are in a leadership position, refuse to tolerate bad behavior.

Yes, their numbers might be through the roof, they might be a savant in Excel or dazzle shareholders, but bad behavior takes a toll, it communicates to the entire organization that your values/handbook don't apply equally to everyone.

Perhaps the person needs to go - or they need to receive some remedial training in how to play better with others.

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Empathy In The News Liesel Mertes Empathy In The News Liesel Mertes

Empathy for Trying Times - a Mid-Year Report

As I have been meeting with organizations of all sizes throughout the country this year, it's absolutely clear that people are in crisis. And when surveying the teams that I'm working with, I'm seeing some concerning trends.

At Handle w/ Care, we want to share some leading-edge data with you, as well as some actionable tips to help your people, clients, and culture emerge from 2025 more unified and engaged than ever.
 

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How to Care Liesel Mertes How to Care Liesel Mertes

But I didn't get any flowers

Creating replicable templates for care is an organizational game-changer.  Most companies rely on a patchwork of episodic support.  Some teams or individuals are big-hearted, gifted organizers that show up with care when it matters most.

But true growth comes from taking those best-practices and making them into standard operating procedures.

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How to Care Liesel Mertes How to Care Liesel Mertes

How to plan for connection - practical tips for communicating care

Your coworkers are not family members, but this same cycle of overwhelm and negativity can happen at work.  We find ourselves hyper-aware of all that is going wrong, keeping mental tallies of all the ways that coworkers and clients are dropping the ball.

Or, when that mental accounting becomes too exhausting, we go numb, merely going through the motions of to-do lists.  

There is a better way. 

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Check out the Handle w/ Care podcast

LISTEN TO THE PODCAST

Guests share about living (and leading) through the hard times. You get a behind the scenes look at the good, the bad, and the ugly. Each episode ends with actionable tips to make you a better manager, coworker, or friend.

Handle w/ Care podcast
Liesel Mertes workplace empathy expert
Listen on Apple
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featured episodes

Team training for empathy and connection

S1, EP36

How can I honor her? Jason Seiden on life and meaning after his daughter’s suicide

Listen Now →

S1, EP8

Divorce, depression, and alcohol: an interview with David Mills

Listen Now →

S1, EP5

My husband had a brain injury: the challenge of long-term disability. An interview with Bess Malek-Maiorano

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S1, EP1

My Wife Had Cancer: An Interview With Brad Grammar

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S1, EP33

My partner is dead: drunk driving and sudden death. An interview with Barry Hoyer

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S2, EP2

We Are Humans First: Empathy and International Teams - an interview with Jorge Vargas

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Take the Quiz

Which Empathy Avatar Are You?

Every leader has one. Each comes with superpowers (and pitfalls). Meet yours today. Estimated time ~ 5 minutes.

Author and empathy speaker Liesel Mertes

Free Guide:

How to Help During Hard Times

Life is hard and complex, but caring for your people doesn’t have to be.  This free guide offers a clear, easy-to-implement checklist for how to care for your team during disruptive life events.

From the first day, week, and month after disruption, this guide helps you show up with consistent meaningful words and actions while maintaining business priorities. Enter your info below and we’ll send you your free guide and put empathy to work.