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Liesel Mertes helping leaders handle disruption
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help for the holidays

The Holidays Can Be Hard - when little things feel big

In the grey and grinding months after our daughter, Mercy Joan, died, my mother gave me a set of seven ceramic birds.  “A reminder that you will always be a family of seven.”  I displayed them on our mantle…poignant, a little cheesy, and unfortunately vulnerable to the daily antics of Magnus.


Empathy In The News

Empathy for Trying Times:  A Midyear Report


how to care

How an Anonymous GI Saved my German Grandmother - An Empathy Story


how to care

What my dying dog taught me


how to care

Self Loathing Sally and Avoidant Andy


Recent Posts

Hustle CultureE: emailing on Saturdays, 19-hour workdays, and other bad ideas

Let me encourage you - we are not meant to endlessly produce.  Like every other created thing on the planet, we are meant to exist within rhythms of rest and productivity.  

Studies show that rest increases productivity.

We need moments to step away from the emai
ls and the churn of it all to rejuvenate, to connect with people and places that are life-giving.

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When a shooter comes to school

When the news is bad and I feel small, I feel myself tipping into despair:  the problem is too big and that the people with the power can't or won't do what matters.

But the truth is that no small goodness is insignificant.  And despair robs the world of the incremental grace that I can offer.

I'd rather write about the helpers.  I'm reminded of a quote from my favorite neighbor-and-sage, Mr. Rogers:

If you look for the helpers, you will know there is hope.

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Called out by Coldplay - how we tolerate bad behavior at work

If you are in a leadership position, refuse to tolerate bad behavior.

Yes, their numbers might be through the roof, they might be a savant in Excel or dazzle shareholders, but bad behavior takes a toll, it communicates to the entire organization that your values/handbook don't apply equally to everyone.

Perhaps the person needs to go - or they need to receive some remedial training in how to play better with others.

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Empathy for Trying Times - a Mid-Year Report

As I have been meeting with organizations of all sizes throughout the country this year, it's absolutely clear that people are in crisis. And when surveying the teams that I'm working with, I'm seeing some concerning trends.

At Handle w/ Care, we want to share some leading-edge data with you, as well as some actionable tips to help your people, clients, and culture emerge from 2025 more unified and engaged than ever.
 

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When the news is bad and the ache returns

So, don't be surprised when grief sideswipes you - we live in a world that carries miracles and terror...and that grief, that ache, is a testament to love and to hope.  

You miss them because you loved.  You ache because you hope for a day when things are put to right.

Some very brief tips when their loss triggers yours...

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What to say...

The reality is, in the working world, you are (probably) going to have to continue to be in contact with people who vote differently than you do. 

And, I get it, you might be so emotionally flooded right now that curiosity and relationship seem out of reach.  However, I encourage you not to burn bridges.  The way that people change their minds is through relationships with real people who think differently than they do. 

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Schadenfreude - I want to see them fail!

As it all reaches a boiling point, take a moment to pause – who are the people or groups that you feel like it is OK to “other” – who are the people that you harbor a quiet (or not so quiet) schadenfreude towards?
This question (and its answer) has roots in the moral universe.  So, as you ponder it, the answer will probably bring you back to your foundational moral beliefs. 

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Check out the Handle w/ Care podcast

LISTEN TO THE PODCAST

Guests share about living (and leading) through the hard times. You get a behind the scenes look at the good, the bad, and the ugly. Each episode ends with actionable tips to make you a better manager, coworker, or friend.

Handle w/ Care podcast
Liesel Mertes workplace empathy expert

featured episodes

Team training for empathy and connection

S1, EP36

How can I honor her? Jason Seiden on life and meaning after his daughter’s suicide


S1, EP8

Divorce, depression, and alcohol: an interview with David Mills


S1, EP5

My husband had a brain injury: the challenge of long-term disability. An interview with Bess Malek-Maiorano


S1, EP1

My Wife Had Cancer: An Interview With Brad Grammar


S1, EP33

My partner is dead: drunk driving and sudden death. An interview with Barry Hoyer


S2, EP2

We Are Humans First: Empathy and International Teams - an interview with Jorge Vargas

Take the Quiz

Which Empathy Avatar Are You?

Every leader has one. Each comes with superpowers (and pitfalls). Meet yours today. Estimated time ~ 5 minutes.

Author and empathy speaker Liesel Mertes

Free Guide:

How to Help During Hard Times

Life is hard and complex, but caring for your people doesn’t have to be.  This free guide offers a clear, easy-to-implement checklist for how to care for your team during disruptive life events.

From the first day, week, and month after disruption, this guide helps you show up with consistent meaningful words and actions while maintaining business priorities. Enter your info below and we’ll send you your free guide and put empathy to work.