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Liesel Mertes helping leaders handle disruption
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help for the holidays

The Holidays Can Be Hard - when little things feel big

In the grey and grinding months after our daughter, Mercy Joan, died, my mother gave me a set of seven ceramic birds.  “A reminder that you will always be a family of seven.”  I displayed them on our mantle…poignant, a little cheesy, and unfortunately vulnerable to the daily antics of Magnus.


Empathy In The News

Empathy for Trying Times:  A Midyear Report


how to care

How an Anonymous GI Saved my German Grandmother - An Empathy Story


how to care

What my dying dog taught me


how to care

Self Loathing Sally and Avoidant Andy


Recent Posts

Empathy in the Wild Liesel Mertes Empathy in the Wild Liesel Mertes

Crying is OK Here

I was at a networking event this month. The peppy emcee bubbled over in a welcome, telling us to promote the event and chirping, "Remember, positive vibes only!" I think she was well-intentioned...but the remark was tone-deaf. Because, over coffee, I had already talked to a woman whose brother was just killed and another whose long-term relationship had foundered. And that was just in the first 5 minutes!

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Empathy in the Wild Liesel Mertes Empathy in the Wild Liesel Mertes

Imagination and Empathy

Some great ways to cultivate your empathetic imagination include….
1) Reading books by authors from different worldviews/cultures/experiences
2) Pausing while watching a show to ask, “I wonder why they are feeling/doing that?”
3) Ask (often), “What else might be going on right now to make this person act the way that they are acting?”. Engage the question with compassion and imagination.

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Empathy in the Wild Liesel Mertes Empathy in the Wild Liesel Mertes

Locked Keys and Empathy

So, I locked my keys in the car. They are, still, leering at me from the middle console as I wait for the USAA rescue crew. Being stuck at Chipotle is a minor disruptive life event. I needed help. Because I was stranded with 3 of my 4 children and another needed to be picked up from camp.

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Check out the Handle w/ Care podcast

LISTEN TO THE PODCAST

Guests share about living (and leading) through the hard times. You get a behind the scenes look at the good, the bad, and the ugly. Each episode ends with actionable tips to make you a better manager, coworker, or friend.

Handle w/ Care podcast
Liesel Mertes workplace empathy expert

featured episodes

Team training for empathy and connection

S1, EP36

How can I honor her? Jason Seiden on life and meaning after his daughter’s suicide


S1, EP8

Divorce, depression, and alcohol: an interview with David Mills


S1, EP5

My husband had a brain injury: the challenge of long-term disability. An interview with Bess Malek-Maiorano


S1, EP1

My Wife Had Cancer: An Interview With Brad Grammar


S1, EP33

My partner is dead: drunk driving and sudden death. An interview with Barry Hoyer


S2, EP2

We Are Humans First: Empathy and International Teams - an interview with Jorge Vargas

Take the Quiz

Which Empathy Avatar Are You?

Every leader has one. Each comes with superpowers (and pitfalls). Meet yours today. Estimated time ~ 5 minutes.

Author and empathy speaker Liesel Mertes

Free Guide:

How to Help During Hard Times

Life is hard and complex, but caring for your people doesn’t have to be.  This free guide offers a clear, easy-to-implement checklist for how to care for your team during disruptive life events.

From the first day, week, and month after disruption, this guide helps you show up with consistent meaningful words and actions while maintaining business priorities. Enter your info below and we’ll send you your free guide and put empathy to work.