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Help for the Holidays
Empathy in the news
Empathy in the wild
How to care

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Liesel Mertes helping leaders handle disruption
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help for the holidays

The Holidays Can Be Hard - when little things feel big

In the grey and grinding months after our daughter, Mercy Joan, died, my mother gave me a set of seven ceramic birds.  “A reminder that you will always be a family of seven.”  I displayed them on our mantle…poignant, a little cheesy, and unfortunately vulnerable to the daily antics of Magnus.

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Empathy In The News

Empathy for Trying Times:  A Midyear Report


how to care

How an Anonymous GI Saved my German Grandmother - An Empathy Story


how to care

What my dying dog taught me


how to care

Self Loathing Sally and Avoidant Andy


Recent Posts

Liesel Mertes Liesel Mertes

Gratitude as a survival tactic

Cultivating gratitude is a survival tactic during COVID-19. Research demonstrates that gratitude correlates to improved relationships and mental health (which we all need right now!). And gratitude is going to be one of the first things to go when you are stressed out. I’ve had to work at this. Because there is a lot of overwhelm and irritation in the mix…

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Liesel Mertes Liesel Mertes

NOT your truest self

Maybe you’ve seen people posting sentiments like, “Adversity introduces a person to themselves.” There is a nugget of insight here, BUT, this sentiment could steer you wrong...because you are not your truest self when you are stressed out…

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Liesel Mertes Liesel Mertes

Unruly Emotions

How is it going with all of those unruly emotions that you’re trying to control/suppress? Perhaps you have been pushing past the sadness, the anger, the irritation. After all, there are children to be fed and deadlines to meet and other people have it so much worse than you. Let me invite you to stop comparing and compartmentalizing your churning emotional world. The worst grief is always YOUR grief…

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Liesel Mertes Liesel Mertes

No more backward glances

Yesterday, I *finally* took my 2020 Goals off of the wall. My business coach had suggested putting them there, in my line of sight, so I could measure my progress. A good idea. Until COVID-19.

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Liesel Mertes Liesel Mertes

Work, Life, and Unfinished Grief: 9 years and counting

The first days of February were erratic, veering from sixty-degree-sunny skies to persistent, freezing rain. 

There is something fitting to the unpredictable weather.  On February 15, Mercy Joan (my daughter) would have been nine years old.  Our family steps into another year without her.

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How to Care Liesel Mertes How to Care Liesel Mertes

Mental Health: 2020 Healthcare Trend

Mental health matters in your workplace.  It is one of the most important factors identified in Springbuk’s Employee Health Trends 2020 Report.  Nearly 1 in 5 employees have a mental health condition. 

Mental health issues take a toll on productivity and presence…and they are expensive.  Claims for medical and prescriptions are more than twice what it costs for those without a mental health condition.

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How to Care Liesel Mertes How to Care Liesel Mertes

The power of listening

Attentive listening is powerful…and difficult.  Whether you are a manager, a parent, a co-worker, or just a human being, an important first step to helping someone in pain is to pause, pay attention, and listen. 

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Check out the Handle w/ Care podcast

LISTEN TO THE PODCAST

Guests share about living (and leading) through the hard times. You get a behind the scenes look at the good, the bad, and the ugly. Each episode ends with actionable tips to make you a better manager, coworker, or friend.

Handle w/ Care podcast
Liesel Mertes workplace empathy expert
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featured episodes

Team training for empathy and connection

S1, EP36

How can I honor her? Jason Seiden on life and meaning after his daughter’s suicide

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S1, EP8

Divorce, depression, and alcohol: an interview with David Mills

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S1, EP5

My husband had a brain injury: the challenge of long-term disability. An interview with Bess Malek-Maiorano

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S1, EP1

My Wife Had Cancer: An Interview With Brad Grammar

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S1, EP33

My partner is dead: drunk driving and sudden death. An interview with Barry Hoyer

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S2, EP2

We Are Humans First: Empathy and International Teams - an interview with Jorge Vargas

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Take the Quiz

Which Empathy Avatar Are You?

Every leader has one. Each comes with superpowers (and pitfalls). Meet yours today. Estimated time ~ 5 minutes.

Author and empathy speaker Liesel Mertes

Free Guide:

How to Help During Hard Times

Life is hard and complex, but caring for your people doesn’t have to be.  This free guide offers a clear, easy-to-implement checklist for how to care for your team during disruptive life events.

From the first day, week, and month after disruption, this guide helps you show up with consistent meaningful words and actions while maintaining business priorities. Enter your info below and we’ll send you your free guide and put empathy to work.