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help for the holidays

The Holidays Can Be Hard - when little things feel big

In the grey and grinding months after our daughter, Mercy Joan, died, my mother gave me a set of seven ceramic birds.  “A reminder that you will always be a family of seven.”  I displayed them on our mantle…poignant, a little cheesy, and unfortunately vulnerable to the daily antics of Magnus.

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Empathy In The News

Empathy for Trying Times:  A Midyear Report


how to care

How an Anonymous GI Saved my German Grandmother - An Empathy Story


how to care

What my dying dog taught me


how to care

Self Loathing Sally and Avoidant Andy


Recent Posts

Help for the holidays Liesel Mertes Help for the holidays Liesel Mertes

The Holidays Can Be Hard - When Goals & Planning Feel Impossible

“No, I think it is just as likely that this year, my marriage will fall apart, one of my children will get scabies and another will get sick and die of leukemia.”
 
I remember spitting those words out in late December, answering a well-meaning friend who asked me what I was hoping for in the coming year and if I really believed that God had good things in store for me.

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Help for the holidays Liesel Mertes Help for the holidays Liesel Mertes

The Holidays Can Be Hard - When "Little" Things Feel Big

I was back in the bedroom when I heard the breaking:  ceramic crashed against the tile.  I knew in a moment:  it was one of the birds. 

In the grey and grinding months after our daughter, Mercy Joan, died, my mother gave me a set of seven ceramic birds.  “A reminder that you will always be a family of seven.”  I displayed them on our mantle…poignant, a little cheesy, and unfortunately vulnerable to the daily antics of Magnus.
 
I heaved myself into the hallway, emotion rising, and found a stunned Magnus, frozen in horror over the wreckage of the birds. 

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How to Care Liesel Mertes How to Care Liesel Mertes

Emotional Mirroring to Build Connection

You can use emotional mirroring to build connection at work. Many people feel uncertain of how to respond when someone is experiencing strong emotions. “What do I do?” or “What do I say?” When another person is feeling mad/sad/hurt/overwhelmed/happy, they want to know that you “see” them. This is where emotional mirroring helps.

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Empathy in the Wild Liesel Mertes Empathy in the Wild Liesel Mertes

Crying is OK Here

I was at a networking event this month. The peppy emcee bubbled over in a welcome, telling us to promote the event and chirping, "Remember, positive vibes only!" I think she was well-intentioned...but the remark was tone-deaf. Because, over coffee, I had already talked to a woman whose brother was just killed and another whose long-term relationship had foundered. And that was just in the first 5 minutes!

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Empathy in the Wild Liesel Mertes Empathy in the Wild Liesel Mertes

Imagination and Empathy

Some great ways to cultivate your empathetic imagination include….
1) Reading books by authors from different worldviews/cultures/experiences
2) Pausing while watching a show to ask, “I wonder why they are feeling/doing that?”
3) Ask (often), “What else might be going on right now to make this person act the way that they are acting?”. Engage the question with compassion and imagination.

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Liesel Mertes Liesel Mertes

My Keynote at the Wellness Council of Indiana Summit

Join me at the Wellness Council of Indiana Summit on August 12. My session is "From Me to We: How to Cultivate Empathy and Promote Mental Well-Being". The content is more important than ever. Last year, 26 million Americans went untreated for mental health issues, isolation was rampant as we all sheltered in place, and anxiety was a consistent companion.

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Empathy in the Wild Liesel Mertes Empathy in the Wild Liesel Mertes

Locked Keys and Empathy

So, I locked my keys in the car. They are, still, leering at me from the middle console as I wait for the USAA rescue crew. Being stuck at Chipotle is a minor disruptive life event. I needed help. Because I was stranded with 3 of my 4 children and another needed to be picked up from camp.

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How to Care Liesel Mertes How to Care Liesel Mertes

Temperature Checks

How do we create a culture where people want to share (so that we can practice empathy)? Great question from my morning session with the hard-working team of the United Way of Central Indiana. They are doing such important work! One great way to open up a deeper level of understanding and support is to do a temperature check with your team.

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Check out the Handle w/ Care podcast

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Guests share about living (and leading) through the hard times. You get a behind the scenes look at the good, the bad, and the ugly. Each episode ends with actionable tips to make you a better manager, coworker, or friend.

Handle w/ Care podcast
Liesel Mertes workplace empathy expert
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Team training for empathy and connection

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How can I honor her? Jason Seiden on life and meaning after his daughter’s suicide

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Divorce, depression, and alcohol: an interview with David Mills

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My husband had a brain injury: the challenge of long-term disability. An interview with Bess Malek-Maiorano

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My Wife Had Cancer: An Interview With Brad Grammar

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My partner is dead: drunk driving and sudden death. An interview with Barry Hoyer

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We Are Humans First: Empathy and International Teams - an interview with Jorge Vargas

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Take the Quiz

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Every leader has one. Each comes with superpowers (and pitfalls). Meet yours today. Estimated time ~ 5 minutes.

Author and empathy speaker Liesel Mertes

Free Guide:

How to Help During Hard Times

Life is hard and complex, but caring for your people doesn’t have to be.  This free guide offers a clear, easy-to-implement checklist for how to care for your team during disruptive life events.

From the first day, week, and month after disruption, this guide helps you show up with consistent meaningful words and actions while maintaining business priorities. Enter your info below and we’ll send you your free guide and put empathy to work.