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help for the holidays
The Holidays Can Be Hard - when little things feel big
In the grey and grinding months after our daughter, Mercy Joan, died, my mother gave me a set of seven ceramic birds. “A reminder that you will always be a family of seven.” I displayed them on our mantle…poignant, a little cheesy, and unfortunately vulnerable to the daily antics of Magnus.
Empathy In The News
Empathy for Trying Times: A Midyear Report
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How an Anonymous GI Saved my German Grandmother - An Empathy Story
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What my dying dog taught me
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Self Loathing Sally and Avoidant Andy
Recent Posts
The Body Keeps the Score - My recent stay in the ER
Anniversaries are not just dates on a calendar, they are written in and on our bodies. Maybe you also mark anniversaries with a bodily manifestation. Or perhaps you feel particularly disembodied around times of remembering.
Empty Talk - How clichés kill connection
These Cheer-Up Cheryls have a gift of positivity and are usually driven by connection; they care about the other person and desperately want to make things “better”.
But they end up sounding tone-deaf and forcing the other person to either put up a happy facade or to shut down into silence.
The Death Day Approaches
Many of you know me from a stage or a conference room, where I appear professional and talk easily about empathy and human-centric skills. But in today’s newsletter, I want to give you a snapshot of a younger, desperate and grieving Liesel.
In The Presence Of Pigs - What To Do When Your People Mess Up
Shame is a crappy motivator. Shame can get you short-term results, but in the long term, it demeans your people and undercuts your authority as a leader. Communicating boundaries and expectations with trust shows confident, caring leadership.
Pet Loss - support and saying goodbye
How can you support someone in your life or on your team as they go through the death of a pet? Here are just a few of the meaningful gestures that our community sent our way after we lost Tozer. Maybe they can inspire you as you consider care for those that have lost a pet.
Empathy is an Inside Job
If you want to build sustainable cultures of care, you need to learn kindness towards those pieces/versions of yourself that you are *currently* meeting with disdain or dread.
It's Not About You - empathy and ego
Showing up for others means showing up in a way that matters to them…and this sometimes involves setting aside your ego.
The Holidays Can Be Hard - When Goals & Planning Feel Impossible
“No, I think it is just as likely that this year, my marriage will fall apart, one of my children will get scabies and another will get sick and die of leukemia.”
I remember spitting those words out in late December, answering a well-meaning friend who asked me what I was hoping for in the coming year and if I really believed that God had good things in store for me.
The Holidays Can Be Hard - How To Mark Loss + Celebrate Growth
It happens on the sidelines of lacrosse games or standing in line at the grocery: a seemingly innocent conversation starter from a new friend, perfect stranger, or casual acquaintance.
“And how many children do you have?”
How to answer? As a parent of a dead child, I teeter on the edge of my response.
The Holidays Can Be Hard - When "Little" Things Feel Big
I was back in the bedroom when I heard the breaking: ceramic crashed against the tile. I knew in a moment: it was one of the birds.
In the grey and grinding months after our daughter, Mercy Joan, died, my mother gave me a set of seven ceramic birds. “A reminder that you will always be a family of seven.” I displayed them on our mantle…poignant, a little cheesy, and unfortunately vulnerable to the daily antics of Magnus.
I heaved myself into the hallway, emotion rising, and found a stunned Magnus, frozen in horror over the wreckage of the birds.
Things Fall Apart: Help for the Holidays
I can remember the first Mother's Day after my daughter, Mercy Joan, died. Everything inside of me felt out of step with the holiday.
Emotional Mirroring to Build Connection
You can use emotional mirroring to build connection at work. Many people feel uncertain of how to respond when someone is experiencing strong emotions. “What do I do?” or “What do I say?” When another person is feeling mad/sad/hurt/overwhelmed/happy, they want to know that you “see” them. This is where emotional mirroring helps.
Check out the Handle w/ Care podcast
LISTEN TO THE PODCAST
Guests share about living (and leading) through the hard times. You get a behind the scenes look at the good, the bad, and the ugly. Each episode ends with actionable tips to make you a better manager, coworker, or friend.
featured episodes
S1, EP36
How can I honor her? Jason Seiden on life and meaning after his daughter’s suicide
S1, EP8
Divorce, depression, and alcohol: an interview with David Mills
S1, EP5
My husband had a brain injury: the challenge of long-term disability. An interview with Bess Malek-Maiorano
S1, EP1
My Wife Had Cancer: An Interview With Brad Grammar
S1, EP33
My partner is dead: drunk driving and sudden death. An interview with Barry Hoyer
S2, EP2
We Are Humans First: Empathy and International Teams - an interview with Jorge Vargas
Take the Quiz
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Every leader has one. Each comes with superpowers (and pitfalls). Meet yours today. Estimated time ~ 5 minutes.
Free Guide:
How to Help During Hard Times
Life is hard and complex, but caring for your people doesn’t have to be. This free guide offers a clear, easy-to-implement checklist for how to care for your team during disruptive life events.
From the first day, week, and month after disruption, this guide helps you show up with consistent meaningful words and actions while maintaining business priorities. Enter your info below and we’ll send you your free guide and put empathy to work.