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Liesel Mertes helping leaders handle disruption
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help for the holidays

The Holidays Can Be Hard - when little things feel big

In the grey and grinding months after our daughter, Mercy Joan, died, my mother gave me a set of seven ceramic birds.  “A reminder that you will always be a family of seven.”  I displayed them on our mantle…poignant, a little cheesy, and unfortunately vulnerable to the daily antics of Magnus.


Empathy In The News

Empathy for Trying Times:  A Midyear Report


how to care

How an Anonymous GI Saved my German Grandmother - An Empathy Story


how to care

What my dying dog taught me


how to care

Self Loathing Sally and Avoidant Andy


Recent Posts

Empathy In The News Liesel Mertes Empathy In The News Liesel Mertes

Schadenfreude - I want to see them fail!

As it all reaches a boiling point, take a moment to pause – who are the people or groups that you feel like it is OK to “other” – who are the people that you harbor a quiet (or not so quiet) schadenfreude towards?
This question (and its answer) has roots in the moral universe.  So, as you ponder it, the answer will probably bring you back to your foundational moral beliefs. 

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How to Care Liesel Mertes How to Care Liesel Mertes

How To Be Helpful: Telling the Team (or not)

When people are living through disruptive life events, there are all kinds of ways to deal with the stress and strain.
One person might welcome gestures of support as they take their child for leukemia treatments while another might value anonymity as they muddle through a messy divorce.

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How to Care Liesel Mertes How to Care Liesel Mertes

How to Be Helpful: Cancel the Meeting

Recent research from CEB Global showed that 60% of managers fail in their first two years.  
Over the course of our next few newsletters, I'm going to be sharing tips for leaders/managers to help support your people when they need it most.

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How to Care Liesel Mertes How to Care Liesel Mertes

"When are you going to start a family?" - Topics to avoid at work

We should stop asking about people’s reproductive roadmap, especially in work-place settings. 
Don’t ask when someone is going to start a family, when they are going to have more children, or even when they are going to become a grandparent (i.e. when are your kids going to start having kids?).

You simply do not know what journey the individual is on…and you could put them in an awkward situation. 
And if they do invite you into that space of conversation, proceed with great awareness and care.   

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Check out the Handle w/ Care podcast

LISTEN TO THE PODCAST

Guests share about living (and leading) through the hard times. You get a behind the scenes look at the good, the bad, and the ugly. Each episode ends with actionable tips to make you a better manager, coworker, or friend.

Handle w/ Care podcast
Liesel Mertes workplace empathy expert

featured episodes

Team training for empathy and connection

S1, EP36

How can I honor her? Jason Seiden on life and meaning after his daughter’s suicide


S1, EP8

Divorce, depression, and alcohol: an interview with David Mills


S1, EP5

My husband had a brain injury: the challenge of long-term disability. An interview with Bess Malek-Maiorano


S1, EP1

My Wife Had Cancer: An Interview With Brad Grammar


S1, EP33

My partner is dead: drunk driving and sudden death. An interview with Barry Hoyer


S2, EP2

We Are Humans First: Empathy and International Teams - an interview with Jorge Vargas

Take the Quiz

Which Empathy Avatar Are You?

Every leader has one. Each comes with superpowers (and pitfalls). Meet yours today. Estimated time ~ 5 minutes.

Author and empathy speaker Liesel Mertes

Free Guide:

How to Help During Hard Times

Life is hard and complex, but caring for your people doesn’t have to be.  This free guide offers a clear, easy-to-implement checklist for how to care for your team during disruptive life events.

From the first day, week, and month after disruption, this guide helps you show up with consistent meaningful words and actions while maintaining business priorities. Enter your info below and we’ll send you your free guide and put empathy to work.