THINGS FALL APART: Human-Centric Skills for Hard Times

In the churn of geopolitical conflicts, social unrest, and economic volatility, truly impactful managers do more than meet metrics – they create workplaces where people feel seen and supported.  However, many people leaders feel under-equipped and overwhelmed, unsure of what to do or say to show care during large-scale, disruptive life events. 

In this integrative session, Workplace Empathy Expert Liesel Mindrebo Mertes equips people leaders with the tools they need to navigate complex, emotionally charged conversations with empathy, curiosity, and courage.

Through interactive discussions, real-world scenarios, and practical tools, leaders will gain strategies to check in meaningfully, respond without defaulting to silence or solutions, and foster a workplace culture rooted in trust and belonging. Because in times of disruption, it’s not about having the perfect words—it’s about showing up in a way that makes people feel seen