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help for the holidays
The Holidays Can Be Hard - when little things feel big
In the grey and grinding months after our daughter, Mercy Joan, died, my mother gave me a set of seven ceramic birds. “A reminder that you will always be a family of seven.” I displayed them on our mantle…poignant, a little cheesy, and unfortunately vulnerable to the daily antics of Magnus.
Empathy In The News
Empathy for Trying Times: A Midyear Report
how to care
How an Anonymous GI Saved my German Grandmother - An Empathy Story
how to care
What my dying dog taught me
how to care
Self Loathing Sally and Avoidant Andy
Recent Posts
Magic Sausage and Meaningful Rituals
This is not sustainable. We (and every created thing) function best in rhythms of rest and productivity. We deprive ourselves of true rest by never truly disconnecting from work.
"When are you going to start a family?" - Topics to avoid at work
We should stop asking about people’s reproductive roadmap, especially in work-place settings.
Don’t ask when someone is going to start a family, when they are going to have more children, or even when they are going to become a grandparent (i.e. when are your kids going to start having kids?).
You simply do not know what journey the individual is on…and you could put them in an awkward situation.
And if they do invite you into that space of conversation, proceed with great awareness and care.
It should come with a warning label
Remember, empathy begins at home. Consider the golden rule: love your neighbor as you love yourself. If you are not growing in empathy and care for the disruptive, orphaned parts of your own story, it will be difficult to (sustainably) show up with care and support for those you care about at work and in life.
Self-Loathing Sally & Avoidant Andy
Remember, progress over perfection every time. Don’t be a Self-Loathing Sally or an Avoidant Andy. Instead, when you realize the gap between who you want to be and your actions, move into the gap with meaningful actions and communication.
Pioneer Day, Funerals, & Moments That Matter
Showing up for people doesn’t always feel easy. While creating cultures of care at work, in friendships, at home, there are moments where you’d rather not. Not write that text or come back early. Not lean in and listen or show up.
Empty Talk - How clichés kill connection
These Cheer-Up Cheryls have a gift of positivity and are usually driven by connection; they care about the other person and desperately want to make things “better”.
But they end up sounding tone-deaf and forcing the other person to either put up a happy facade or to shut down into silence.
In The Presence Of Pigs - What To Do When Your People Mess Up
Shame is a crappy motivator. Shame can get you short-term results, but in the long term, it demeans your people and undercuts your authority as a leader. Communicating boundaries and expectations with trust shows confident, caring leadership.
Pet Loss - support and saying goodbye
How can you support someone in your life or on your team as they go through the death of a pet? Here are just a few of the meaningful gestures that our community sent our way after we lost Tozer. Maybe they can inspire you as you consider care for those that have lost a pet.
It's Not About You - empathy and ego
Showing up for others means showing up in a way that matters to them…and this sometimes involves setting aside your ego.
Emotional Mirroring to Build Connection
You can use emotional mirroring to build connection at work. Many people feel uncertain of how to respond when someone is experiencing strong emotions. “What do I do?” or “What do I say?” When another person is feeling mad/sad/hurt/overwhelmed/happy, they want to know that you “see” them. This is where emotional mirroring helps.
Temperature Checks
How do we create a culture where people want to share (so that we can practice empathy)? Great question from my morning session with the hard-working team of the United Way of Central Indiana. They are doing such important work! One great way to open up a deeper level of understanding and support is to do a temperature check with your team.
Micro-compassions
Micro-compassions. Isn’t that a great term? Scott Shute defines micro-compassions as the powerful movement from “Me” to “We”. Here are a few to try in your workplace today…
Check out the Handle w/ Care podcast
LISTEN TO THE PODCAST
Guests share about living (and leading) through the hard times. You get a behind the scenes look at the good, the bad, and the ugly. Each episode ends with actionable tips to make you a better manager, coworker, or friend.
featured episodes
S1, EP36
How can I honor her? Jason Seiden on life and meaning after his daughter’s suicide
S1, EP8
Divorce, depression, and alcohol: an interview with David Mills
S1, EP5
My husband had a brain injury: the challenge of long-term disability. An interview with Bess Malek-Maiorano
S1, EP1
My Wife Had Cancer: An Interview With Brad Grammar
S1, EP33
My partner is dead: drunk driving and sudden death. An interview with Barry Hoyer
S2, EP2
We Are Humans First: Empathy and International Teams - an interview with Jorge Vargas
Take the Quiz
Which Empathy Avatar Are You?
Every leader has one. Each comes with superpowers (and pitfalls). Meet yours today. Estimated time ~ 5 minutes.
Free Guide:
How to Help During Hard Times
Life is hard and complex, but caring for your people doesn’t have to be. This free guide offers a clear, easy-to-implement checklist for how to care for your team during disruptive life events.
From the first day, week, and month after disruption, this guide helps you show up with consistent meaningful words and actions while maintaining business priorities. Enter your info below and we’ll send you your free guide and put empathy to work.