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Help for the Holidays
Empathy in the news
Empathy in the wild
How to care

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help for the holidays

The Holidays Can Be Hard - when little things feel big

In the grey and grinding months after our daughter, Mercy Joan, died, my mother gave me a set of seven ceramic birds.  “A reminder that you will always be a family of seven.”  I displayed them on our mantle…poignant, a little cheesy, and unfortunately vulnerable to the daily antics of Magnus.

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Empathy In The News

Empathy for Trying Times:  A Midyear Report


how to care

How an Anonymous GI Saved my German Grandmother - An Empathy Story


how to care

What my dying dog taught me


how to care

Self Loathing Sally and Avoidant Andy


Recent Posts

Empathy In The News Liesel Mertes Empathy In The News Liesel Mertes

Celebrate Your Superpower

Any other working moms out there? Continually aware of all the ways you are falling short, trying to survive, work, and parent in the midst of a global pandemic? Then you will delight in this NY Times article too! 12 Moms, celebrating their secret strengths...the little successes that we all too often overlook in the press to do and be more.

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Help for the holidays Liesel Mertes Help for the holidays Liesel Mertes

Reach Out: Mother's Day

I yelled at Luke, threw a book across the room, and was so bone weary I couldn’t even cry. Mother’s Day, 2011. Eight weeks after I buried my daughter, Mercy Joan. I was not OK. The day is right around the corner (May 9). And Mother’s Day is so much more complex than the Hallmark cards make it look…

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How to Care Liesel Mertes How to Care Liesel Mertes

Apologize

When you mishandle someone who is hurting, and you will (none of us is perfect). Apologize. Try out this phrasing: “I’m sorry. I didn’t show up/respond/care for you the way that I would have wanted to. I was careless/too busy/didn’t know what to say. I am going to do better moving forwards.”

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How to Care Liesel Mertes How to Care Liesel Mertes

The Brutalizing Divide

“Work is for work; keep home at home”. False. This brutalizing perspective cleaves people in two: dividing the work self from the messy, rest-of-life self. If your culture does not make space for weakness, if you penalize emotion as being too feminine or too distracting, you aren’t avoiding the “problem” of emotions.

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Empathy in the Wild Liesel Mertes Empathy in the Wild Liesel Mertes

Words Matter

I passed a game of pick-up football yesterday. A bunch of boys playing. And as I walked past, one kid missed a tackle and was slow to get off the ground. "You're so gay! You're such a homo," his teammates taunted. Ugh. There is still so much work to do.

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Check out the Handle w/ Care podcast

LISTEN TO THE PODCAST

Guests share about living (and leading) through the hard times. You get a behind the scenes look at the good, the bad, and the ugly. Each episode ends with actionable tips to make you a better manager, coworker, or friend.

Handle w/ Care podcast
Liesel Mertes workplace empathy expert
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featured episodes

Team training for empathy and connection

S1, EP36

How can I honor her? Jason Seiden on life and meaning after his daughter’s suicide

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S1, EP8

Divorce, depression, and alcohol: an interview with David Mills

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S1, EP5

My husband had a brain injury: the challenge of long-term disability. An interview with Bess Malek-Maiorano

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S1, EP1

My Wife Had Cancer: An Interview With Brad Grammar

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S1, EP33

My partner is dead: drunk driving and sudden death. An interview with Barry Hoyer

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S2, EP2

We Are Humans First: Empathy and International Teams - an interview with Jorge Vargas

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Take the Quiz

Which Empathy Avatar Are You?

Every leader has one. Each comes with superpowers (and pitfalls). Meet yours today. Estimated time ~ 5 minutes.

Author and empathy speaker Liesel Mertes

Free Guide:

How to Help During Hard Times

Life is hard and complex, but caring for your people doesn’t have to be.  This free guide offers a clear, easy-to-implement checklist for how to care for your team during disruptive life events.

From the first day, week, and month after disruption, this guide helps you show up with consistent meaningful words and actions while maintaining business priorities. Enter your info below and we’ll send you your free guide and put empathy to work.